ianfraserconsulting - Learning and Development Consultants

Communicating with Purpose

Course Objectives

At the end of the course participants will be able to:

• Define effective communication and identify the components of communication
• Identify and overcome barriers to communication including emotional barriers
• Use effective and definitive language to communicate with assertiveness
• Communicate with different people
• Listen effectively and ask effective questions at the right moments
• Show empathy, develop rapport and communicate with others

Course Outline

Communication

• What is communication
• What is effective communication
• The process of communication

Components of interpersonal communication

• Communication components
• Word choice
• Effective words
• Voice
• Body language
• Style of dress
• Personal space

Communication barriers

• Emotional Centres and Self Justification
• The biology and Chemistry of our Emotions
• Understand Emotional Barriers
• Gain control of and Remove Emotional Barriers
• Perceptions
• Different Personalities
• Cultural and Language Barriers
• Conflicting Objectives

Assertive communication

• Becoming assertive

Listening Skills

• Listening habits
• Listen to understand
• Demonstrate listening

Objectives

• Communication objectives

Questioning Skills

• Question types
• Uses for questions

Rapport and Empathy

• Showing empathy
• Developing rapport

Target Audience

Those wishing to enhance their communication skills in the workplace which enables effective communication while developing lasting business relationships.

Course Duration

1.5 days

Download the course outline in PDF format